Shipping policy

Overview

Thank you for shopping with us! We strive to provide the best shipping experience for our customers. This Shipping Policy outlines the details regarding processing times, shipping methods, costs, and delivery times.

Processing Time

  • Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Processing Delays: During high-volume periods, such as holidays or sales, processing times may be extended. We will notify you of any significant delays.

Shipping Rates & Delivery Times

  • Shipping Costs: Shipping charges for your order will be calculated and displayed at checkout. Shipping rates vary based on the destination, weight, and shipping method selected.
  • Delivery Timeframes:
    • Domestic Shipping: Estimated delivery within 3-4 business days.
    • International Shipping: Estimated delivery within 5-14 business days. Please note that delivery times can vary significantly based on the destination country.
  • Free Shipping: We offer free standard shipping on orders over £100. This offer is only available for UK orders unless otherwise stated.

Shipping Methods

We offer the following shipping methods:

  • Standard Shipping: Reliable and cost-effective, with delivery times ranging from 3-4 business days.
  • Express Shipping: Faster delivery option available at an additional cost, with delivery times ranging from 1-2 business days.
  • International Shipping: Various options depending on your location, with delivery times ranging from 5-14 business days.

Order Tracking

  • Tracking Information: Once your order has shipped, you will receive an email notification with a tracking number and a link to track your package.
  • Track Your Order: You can also track your order directly on our website by entering your tracking number [here/link to tracking page].

Shipping Restrictions

  • PO Boxes: We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address for delivery.
  • International Shipping Limitations: Some products may be subject to restrictions for international shipping due to customs regulations. You will be notified at checkout if an item is unavailable for international delivery.

Customs, Duties, and Taxes

  • International Orders: Your order may be subject to import duties, taxes, and brokerage fees, which are not included in the total at checkout. These charges are the responsibility of the recipient and will be collected by the shipping carrier at the time of delivery.
  • Customs Delays: International shipments may experience delays due to customs processing, which is beyond our control.

Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact our customer support team within 10 days of the expected delivery date. We will work with the carrier to locate your package or provide a suitable resolution.
  • Damaged Packages: If your package arrives damaged, please take photos of the damage and contact our customer support team immediately. We will assist you with filing a claim and replacing the item if necessary.

Address Errors

  • Incorrect Address: Please ensure that your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect or invalid address provided by the customer. If you realize your address is incorrect after placing an order, contact us immediately.

Contact Us

If you have any questions or need assistance with your order, please contact our customer support team at hello@butterfashionstudios.com. We are here to help!